PRIVACY POLICY
Privacy Policy (UK)
Last updated: January 2026
1. Introduction
[Company Name] (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our fire and security services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Company Name: Compliant Systems
Registered Address: 85 Coronation Road, Lydiate, L31 2NF
Email: Mike@compliantsystems.uk
Telephone: 07845189814
For the purposes of data protection law, Compliant Systems is the Data Controller.
3. Personal Data We Collect
We may collect and process the following personal data:
a. Contact & Enquiry Information
Name
Company name
Email address
Telephone number
Property or site address
Information provided via enquiry or quotation forms
b. Technical & Website Data
IP address
Browser type and device information
Pages visited and interaction data
Cookies and similar technologies
c. Fire & Security Service Data
Alarm system details and configurations
Maintenance, inspection, and testing records
Monitoring and event logs (where applicable)
d. CCTV Data
Where we install, maintain, or monitor CCTV systems, we may process:
Video recordings containing images of individuals
Date, time, and location metadata
Incident footage requested by the client or authorities
CCTV data may include personal data where individuals are identifiable.
4. How We Use Your Personal Data
We use personal data for the following lawful purposes:
To respond to enquiries and provide quotations
To install, maintain, and monitor fire and security systems
To carry out servicing, inspections, and fault response
To comply with legal and regulatory obligations
To improve our website and services
To protect people, property, and assets
5. Lawful Basis for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
Contract – where processing is necessary to provide our services
Legal obligation – compliance with fire safety, security, or regulatory requirements
Legitimate interests – security, crime prevention, and service improvement
Consent – where explicitly provided (e.g. marketing communications)
6. CCTV & Surveillance Information
Where CCTV systems are installed or maintained by us:
The system owner (client) is usually the Data Controller
We may act as a Data Processor on behalf of the client
CCTV footage is used solely for security, safety, and incident investigation
Access to footage is restricted to authorised persons only
Footage is retained only for the minimum period necessary
Disclosure of CCTV footage may occur:
At the request of the system owner
To law enforcement or regulatory authorities
Where required by law
We do not use CCTV footage for marketing or unrelated purposes.
7. Sharing Your Data
We do not sell personal data.
We may share data with:
Alarm receiving centres and monitoring partners
Approved subcontractors and service engineers
IT, cloud, and system service providers
Insurers, auditors, or regulatory bodies
Law enforcement where legally required
All third parties are required to protect your data and process it lawfully.
8. Data Security
We take appropriate measures to protect personal data, including:
Secure systems and encrypted communications
Access controls and staff training
Secure handling of CCTV and security data
While we take strong precautions, no system is completely secure.
9. Data Retention
We retain personal data only for as long as necessary:
To fulfil contractual and service obligations
To comply with legal and regulatory requirements
In line with industry best practice
CCTV footage is typically retained for a limited period unless required for investigation.
10. Your Data Protection Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure of data (where applicable)
Restrict or object to processing
Data portability
Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO website: www.ico.org.uk
11. Cookies
Our website uses cookies to improve functionality and analyse usage. You can manage cookie preferences through your browser settings.
12. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices or content.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.
14. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Compliant Systems
Address: 85 Coronation Road, Lydiate, L31 2NF
Email: Mike@compliantsystems.uk
Phone: 07845189814